New Seller first sale blocked for Persona verification

[TheGiftedHost]

Hi,

I have just started loading in my new shop which i had set up years ago but never started. Very excited someone reached out today to buy but got a message from Etsy to say "they could not as I have not passed the standard verification" I have nothing pending on my account stats, bank all verified and no emails to see of such. Anyone advise where this might be to fix? 

Huge thanks

Bianca

[Smudgekitty]

Ignore it, it's a scam.

Scammers prey on new sellers, hoping as a new seller they might not yet fully understand how things work.  Sadly, they have made a killing.

[BalancedThingsShop]

I received the same notification - got excited thinking I received an order within minutes of publishing my listing (didn’t know what to expect so was a nice surprise) but I just checked the senders email and knew instantly they were phishing. I hope people take precautions before clicking links and not just hand over their info. 

[ModKenneth · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution, and do not click on any suspicious email links. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.