llerarte
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Need help officially "completing" order from 13 years ago!

I have recently re-opened my shop after not using it for 10+ years. I have one order that still appears as open, even though it has long since been completed. However, when I try to update the status as completed, I'm prompted to send shipping information. Even when I try to make the carrier "Other" and then enter in a comment, I can't complete the order because it's too old to provide shipping information. If I try to cancel the order, I am prompted to give a refund. I don't know how to clear this order from my account and change the status to completed. Thanks.

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Re: Need help officially "completing" order from 13 years ago!

You will have to contact Etsy and ask them to close the order. There isn't any way to do that yourself.

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Re: Need help officially "completing" order from 13 years ago!

I ran into that and contacted Etsy.  Took them a few days, but they closed the transaction and all was well. 

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