Need Help.

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Hello friends, my phone number has changed and I decided to immediately change it to Etsy for security reasons and to be in touch, when I try to change my phone number, it tells me that there are errors, we cannot save your GSt t( GST and phone number in one tab) I immediately contacted support because I consider this error critical, to which I was given standard answers (we will pass this on to our developers and they will contact you) many days have passed and as you understand, I have not received an email from Etsy with solutions to the problem. Does anyone have any experience when Etsy responded to him and solved the problem? I’ve been here for 4 years and I haven’t had someone write to me more than once (hi, I’m a developer and I saw your problem, I found how to help you, let’s take it step by step), every time there are technical problems on Etsy it causes a lot of stress, and Instead of helping us as quickly as possible, it feels like you’re on your own and that’s it. and it doesn’t matter what’s broken, it’s important that you pay your bills on time. Does anyone have an Etsy employee's email who is dealing with technical problems and I could write to him and ask for help? thank you for your attention and understanding, I’m absolutely sure that if Etsy’s ability to receive money into your account breaks down, then technical support will solve it immediately and not write SEO, we will pass it on and within 1-2 weeks you need to check your mail there will be a letter and solutions to your problem, I ask the manager who will read this, I literally belittle you, can something be done so that support stops just sending us to wait for letters that we never receive? I’ll repeat once again, I’ve been here for 4 years and there hasn’t been a time when they answered me with a decision, I always had to (call and almost cry so that someone would take action), no matter how strange it may sound, but people are the most important thing Etsy has them and if they don’t exist, then there is no point in all this, we help each other when we listen and try to help ourselves, but here we clearly see a problem that has been going on for years and there is still no solution, but the opposite is true communication from us is the most important thing you can get to become even better than you are now. I apologize if I said something wrong, I just don’t have the strength anymore, how long will this continue? Are the developers sleeping? forget about me? didn't receive my case? no time? Am I not that important? I'm just a small store, I'm not the one who brings in millions. What other version could there be that so many of my cases are unanswered? I ask you to take action, we are living people and we have feelings.

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FabioMcMustache
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Re: Need Help.

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Hello, and sorry to hear you're having trouble updating your phone number. I see that you have contacted our support team about this issue, so please hold on while your case is reviewed. Moving forward, our team will handle this matter directly with you, so stay tuned to your email for any future updates. 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly. Thank you!

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DudleyandSprout
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Re: Need Help.

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If you have contacted them by email and you received a "canned" reply, don't open another request ticket.  Just keep on replying to the original one stating that you still need help.  Etsy will probably not see your post here as they don't regularly visit the forums.  Maybe someone from your country has had the same issue and will read your post.  Etsy customer service isn't "top notch" to say the least.  

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FabioMcMustache
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Re: Need Help.

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Hello, and sorry to hear you're having trouble updating your phone number. I see that you have contacted our support team about this issue, so please hold on while your case is reviewed. Moving forward, our team will handle this matter directly with you, so stay tuned to your email for any future updates. 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly. Thank you!

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