Need Help reviewing Etsy Listing for violating medical claims

[LolibaCosmetics]

Etsy keeps removing listing for violating medical claims. I need help. I don't see what I am doing wrong. Any help will be greatly appreciated

https://www.etsy.com/your/shops/me/listing-editor/edit/1723592060

https://www.etsy.com/your/shops/me/listing-editor/edit/1723598180

https://www.etsy.com/your/shops/me/listing-editor/edit/1714585464

Thank you very much

[UppNorthEh]

Your links are not to live listings but from your listings editor.

 Just looking at your featured listings you have "pain relief, hair growth, menopause, hot flashes."  I'm sure there are more.  I don't know how you can't see what you are doing wrong.

[LolibaCosmetics]

Thank you very much for you reply. I see all shops did listed with such words, that is why I did that. Does word apply to tags too? I will gladly remove all these words. Thank you very much

[TheVintagePineapple · Accepted solution]

@LolibaCosmetics Yes, it applies to tags, titles and descriptions.  Unfortunately, even your items' labels shown in the photos stating hormonal balance, eczema, arthritis, etc., would cause problems.

[DudleyandSprout]

@LolibaCosmetics - Just because others are making medical claims doesn't mean you should do it too.  They just haven't been caught. 

If Etsy is removing your items because you are making medical claims and you are relisting them because you don't see you have done anything wrong - don't relist them unless Etsy reinstates that listing.  Your labels also make medical claims.   

[PWOriginals]

https://www.etsy.com/legal/policy/medical-claims/239976157654

A quick look at your shop shows you should deactivate all your listings and get educated on what is allowed here.

[LolibaCosmetics]

Thanks. I will definitely go back and review.

[leinweberstudio]

Every one of your items makes medical claims:

Help with menopause, hot flashes, pain relief, inflammation salve, hair growth, arthritis salve, eczema, psoriasis, etc., etc.

All you can say is what is in it and what it smells like, if it has a scent. Everything else has to go.

You best put your shop on vacation and get this sorted. Once you change all of these items to comply, you can reopen.

[TreeTreasuresCanada · Accepted solution]

I tried two of the above links and they are inactive.  I did look at one listing and in the title, it had  the words arthritis salve, pain relief salve, muscle and joint relief, inflammation, healing.  These are all medical claims.

[LolibaCosmetics]

Thank you very much. I will remove them. but can those words appears in the tags?

Much appreciate the help

[DragonflyDreams1 · Accepted solution]

@LolibaCosmetics No, you cannot have the words in your tags either. 

[PWOriginals · Accepted solution]

Your claims are on your labels, too.

[TandemElementsShop]

edited

[UniqueGiftOrnaments]

@LolibaCosmetics   You cannot use those words anywhere in your shop, period. And don't follow what others do. Read the seller handbook and do your research. It will state no medical claims at all.

[BagmakerSupply]

@LolibaCosmetics: Just so you know, any links with "/me/" or "/your/" can only be accessed by you.

In addition to the excellent advice above, you need to make sure that no ingredient is regulated by the jurisdiction where you are shipping your product to.

[PlatypusDream]

Hiding medical claims behind flowers won't work.

Hiding medical claims by cropping the labels off screen won't work.

Removing all the medical claims you use to attract your buyers makes it so that they can't find you.

Honestly, moving your drugs elsewhere is the best solution for you, rather than finding ways to cheat or skirt the rules.

[nineteen27]

etsy bots can read images now.

so all the eczema and muscles and psorasis etc words...

on those products.

can still be removed by etsy.

there was a seller who removed all the medical claims.

from titles and descriptions and tags.

and she blurred and jumbled the words on the label.

so that eczema looked like zecame.

and etsy STILL removed those items and gave her a final warning.

[PSJewelryCollection · Accepted solution]

You can sell the items here but just not say what they are for. For example I bought "Eggplant Salve" at a shop here on Etsy. I had searched for it because I read about it's benefits. The person who sells it just list the name and ingredients not what it's good for. I'm sure what you sell does what it claims, I'm all for natural remedies but as was already stated Etsy doesn't allow people to make the claims. I think you can have success selling your items without stating what they are for. People often look for these remedies and are already familiar with the benefits of using them. Maybe you could make a label just for the photo without describing what it's for but send out the one with the label you usually make. 

[steelhipdesign]

Etsy is doing you a favour removing your listings.  Imagine if one of your clients stopped taking their evidence based medication in favour of your concoctions?  That situation could end very, very badly for you, the buyer, their family and Etsy. I doubt you would find product liability insurance to cover a personal injury lawsuit.  I hope you are also trading as an LLC to save your home in that event. 

I've had severe psoriatic arthritis so I would be your target market - five joint replacements/fusions before turning 30.  I've tried every historic and anecdotal active ingredients since this started when I was 12 yrs old. The only things that really changed my life was surgery and evidence based drugs.  I don't like people offering false hope to desperate people newly diagnosed and extremely vulnerable.  If there was any clinical indication of real assistance, it would already be on the market.  My rheumatologist was a senior researcher at Glaxosmithkline.  He would do everything in his power to help his patients including looking at simple active compounds that couldn't be patented.  Big pharma took therapeutic copper creams, antimicrobial silver and honey to market - all without possibility of a patent.   

[PSJewelryCollection]

To be fair her products don't claim to offer a cure & there are many forms of arthritic conditions. There are many herbs that are known to reduce inflammation and can be used as an analgesic to ease pain. 

[CoquetteBath]

@PSJewelryCollection 

just mentioning it as a cure or a treatment is against US federal law.

it isn't a joke. And it isn't being persnickety.

people are each different. What works for one won't for another and yep, there are a lot of historical ingredients that help a lot of people. Got that. No problem.

the problem is that back in the day there were the snake oil salesmen that made bucks on other people's misery. Sometimes curing one illness (or relieving symptoms) only to cause another even worse.

it is for the customer's health & safety that the laws exist.

[LolibaCosmetics]

Yes, Thank you. I feel that I am unfairly targeted. Tons of shops have the same words that i have. I truly don't understands.

[Vintorious]

It's understandable that you would feel that way.  A lot of shops do things that they should not, so relying on what others do is not as safe as following the rules. The others will be caught--eventually.

[CoquetteBath]

you may feel slighted, but the rules (and they are actually LAWS) are for everyone. And if you feel someone else is breaking them, you can flag them.

I'm in the same category you are. And you just can't make mention of anything that cures a disease or implies a treatment for a condition.

other than dirty bodies...yep. Or stinky ones (for temporary fix) yep. (that would be soap and perfume...btw).

but I see arthritis & joints on one product of yours. DHT blocker...so you are promising to fix thinning hair?

those are both big no nos, and I see a few products making just these 2 claims.

unless the FDA has reviewed a double blind study on your actual product, and found it effective, you can't say anything like that. you cannot allude to it, either.

the product is made with these ingredients, packaged in this container and has this net weight, it smells like that, is colored (or not) with this colorant, etc.

that's about it.

[PSJewelryCollection]

 I think I may have been misunderstood. There are many books about natural remedies, the benefits of vitamins, natural antibiotics ect. I'm saying she can sell her items and state the ingredients but not say what they are for because people who like natural remedies will be searching for those ingredients and will know what they are for. Like her Cayenne and ginger salve. She can call it that, state the ingredients. There are many over the counter remedies like this. Search Amazon for " Cayenne Salve Soothing Muscle and Joint Rub" and you will see what I mean. Everything she is selling is being sold at other stores here as well as amazon, eBay ,at the grocery store ,Swanson vitamins ect. She just has to be careful not to mention a disease.