NOTE TO ADMIN: TYPO

[CauseyStudios]

I wasn't able to find any other way to contact Etsy with this info.  There's a typo in the blue box that pops up when a buyer messages with an issue. It says, "Work with here to resolve their help request."  I have a screen shot, but it looks like I can't upload a picture here.

Thought you'd want to know.

[JJewellerySuppliesUK]

Etsyspeak at its finest! 

[EightMileVintage]

Maybe that's a new pronoun?

[DreamGreatDreams]

etsy outsourced the forums a few years ago and admins aren’t here checking on topics like they used to. only your fellow sellers are here these days so they likely won’t see your post…  the company that runs the forums, lithium, has nothing at all to do with etsy.  that being said, recently i have seen admins closing duplicate threads or moving posts to a different sub so they are here from time to time. i’m not sure you can count on a post being seen and acted upon though and requesting help through email, chat, or a callback option will get it assigned a support ticket number and get into their queue.

since it became difficult to find the links for support, i’ve collected them when sellers mentioned they found help.  i hope one of these will work for you:

here is the link to the “how to contact support” from the seller’s handbook.

here is a link to initiate chat or email.

here is the link to request a callback.

or try this link or this link to email them.

if you do email them you *should* get an automated reply and once you do, you must reply to that email above the line of asterisks that their automated best guess solutions did not work. all you have to say is something like “i still need help” send the reply, and it should stay active.  it’s critical that you reply to the automated response you receive and don’t send additional emails thinking it will speed things up (this actually slows things down.)

keep in mind these may or may not work outside the usa during standard business hours (m-f & 8-5).

[OldRaven]

I know it's some seller's job to inform all the rest of us that Etsy no longer reads the Forums and that everything is 'outsourced' but I wish they wouldn't. (Though it is thoughtful of them to list links). I would be willing to wager a fair amount that items frequently raised in the Forums STILL make their way to the notice of Etsy - otherwise why would Etsy pay these 'outsourced' folks for the service if not to keep them apprised of the seller's issues, among other things? - So keep on posting what you want Etsy to see my friends.

[dayspringcollectible]

@OldRaven 

It is pretty obvious by how many responses admin makes, and how quickly they sometimes jump on issues, that they are constantly watching the forums.  They just choose not to respond to most threads/issues, and we have no idea which ones they may deem as needing a public response.

So people can "inform" us if they choose they are not being watched, but that will just impact their own reputations regarding how reliably they respond in threads.

[EightMileVintage]

There are Etsy admins who still read the forums. You just have to know who they are and look at their profiles. I can see that there is 1 who I know who is in the forums right now.

[dayspringcollectible]

@EightMileVintage 

I think it is not only a matter of some "still" monitoring the forums, but that there may be even more monitoring it than there used to be.  Perhaps a function of the extra staff hiring Etsy has been doing.  I know I've been seeing responses from staff I've never seen before.

[Adorabilities]

It's clear from the tone of many OPs that they think they are speaking directly to Etsy, and expect to receive a reply here.

I don't think it's useless to tell OPs that Etsy is unlikely to answer them here on the forum. It does happen occasionally, but for the most part, we're the only ones replying.

[dayspringcollectible]

@Adorabilities 

Yes, if they are expecting a direct reply from admin here, it is worth pointing out that is unlikely to happen and they need to contact Etsy directly through Help.

That is very different, however, from saying admin does not monitor the Forum when it is clear they do.

[Adorabilities]

@dayspringcollectible 
I agree.

Older posts get shut down at lightning speed, even if the information is still accurate. And the section where a post is located is clearly very important.

OPs could get their questions actually answered, by someone with actual authority, in the time it takes to move posts or shut them down.

[dayspringcollectible]

That's not really a typo, but the way Etsy talks.  Not proper English, but typical internet lingo.

[FallenAngelBrass]

It's typical to use "here" to mean a person?  I don't get it. 

[Adorabilities]

My guess would be that the buyers name (or shop name) is supposed to be inserted before "here."

[ThePurplePuppy]

I think they actually mean what they say --only in Etsyspeak,  so it must be deciphered. It means to resolve the dispute "here" in this spot, not elsewhere. After being here awhile you learn  to read what they mean, not what they say.

[BagmakerSupply]

Whoever writes things like Etsy information or error messages does seem to be semantically challenged. It is a bad habit often borne of using discipline specific phrases rather than actual clear language that everyone will understand.

[FallenAngelBrass]

Seems like that is supposed to say, "Work with them here to resolve their help request." 

[dayspringcollectible]

Ha!  My mind automatically added that when I read the sentence, so yes, that would be a typo as the OP suggested.  I took her comment in a different context.

[bohemians]

At Etsy ... reading is not fundamental.

[WitticismsRus]

Is it possible that the underlined here bit is actually the users display name? Click on their profile and see what is displayed for their name. The couple times I have received that blue message box message it had the buyers username there.

[PrimFun]

That makes perfect sense.  The underlining would mean to insert name.  And we know computers don't always do what they are told.  Maybe forgot to insert a name? 

[BagmakerSupply]

@PrimFun  :  Actually computers always do what they are told - it is just too often they are told to do the wrong thing and have to take the blame for it.