My store went into vacation mode without any communication and you want to know what to do next?.

[SecretShopInDungeon]

Help Needed: Store Put on Vacation Mode Without Notice

Hi everyone,

I just noticed that my store has been placed in Vacation Mode without any prior communication or specific explanation. Here's what the message says:

"Your shop will stay in Vacation Mode while we review your info. This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now—we'll reach out if we need more details from you."

When I checked my payment account, I also found this message:

"Your funds are in a temporary hold until we verify your seller info."

I haven’t updated any information recently, there have been no recent issues, and all my credit cards are up to date.

Has anyone else experienced this? What steps should I take to resolve it as quickly as possible?

Any advice or insights would be greatly appreciated!

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.