My shop

[OhBuyGoshByeDolly]

My shop thinks I'm a visitor and I can not access my shop. My phone crashed and when it was fixed my Etsy app was gone. I went to Etsy.com and signed in after changing my password and now I can see my shop and when I click on one of my items it's like it belongs to someone else, I can purchase my own items I have for sale. I can't figure it out and can't seem to get any help from Etsy because there's no help listing for my issue. I need help please. Thank you, Candy

[secondarycreations]

Can you access your shop manager?

Sometimes when asking Etsy for help, you have to choose the topic that's closest to the one you're interested in. You can't always find the exact issue. 

[Former_Member]

These days when contacting help I find it best to just look around in the questions until you find something with a chat option, even if the question has no relevance to your problem at all.

This one has a chat function:

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_update_account_email-contact_selec...

that's the fastest way to get it sorted out; if they have to pass you on to someone it seems to be attended to quicker than standard ticket line, at least as far as my friend recently experienced using it. She had her new shop suspended for no reason and after a week of no contact/reply from etsy, I finally found this chat link. She had it sorted in 24 hours.