Hi, Everyone. I’m having a technical issue. A customer messaged me and said she is receiving the following error when trying to place an order.
“Oh dear. There was a problem submitting your order. Please give it another shot. If you continue to have problems, please contact support.”
I went into my etsy help and tried to chat with customer service. I seemed to be chatting with a bot. I was told everything with my shop is fine and that the shop is active with no issues.
I had two other people try to purchase something, and they also got the error. One reported the error and received this:
“Costumer service support:
Being honest with you, so far everything seems to be good with your account, address, and the cart settings. This does actually seem to be more related to the payment settings for the listing on the seller's side which is something the seller would need to contact selling support so they can go over this and finally allow us to complete the purchase without any issue.”
im at a loss and totally frustrated. I need help. I don’t want to shut down this shop. I put so much work into it!
