My shop was put on hold, can't withdraw money

[Otaku3DCreations]

I fulfilled all of my orders before the due date, but I still have this message:

"Your shop has been placed in temporary Vacation Mode to help you manage your current orders or give you time to verify your seller or business info. While you can’t receive new orders right now, you can still edit listings or draft new ones."

And then in my Payment section, it says: "Your funds are in a temporary hold until we verify your seller info (this usually takes up to 48 hours)."

I updated my name and driver's license, both of which are marked as "Verified" last week, but I still have these holds on my account.

I sent multiple emails two weeks ago and have not received a response. Now, I can't take new orders or withdraw my money. What am I supposed to do now?

[TheVintagePineapple]

Many sellers are in your situation, so you need to wait until Etsy verifies your info.

In the meantime, mention that you have a license to sell those characters somewhere on your shop front.

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.