My shop has been placed under vacation mode due to Legal information

So I’ve had a recent issue with my store regarding vacation mode. When I first created my store it was put under temporal vacation mode because I needed to update my legal information, i took around 1 week and a half or so to do so because i wasnt sure if it was safe but either way I entered it and updated my legal information. The issue I'm facing now it's that's been 4 whole days since I did that and my store remains in vacation mode. The thing is that in settings in the section "Legal and tax information" a blue text saying "Good news: we have verified your tax information" appears. And I even received an email thanking me for updating my info. Also, the yellow message saying that I needed to update my legal info that used to appear in my store panel isn't there anymore. But when I go to settings and go to "Vacation mode" i cant turn it off and it shows that Etsy still has my store put under vacation mode. Ive already sended etsy an email but just in case they dont respond im writing this here to see if anyone may be able to help.

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NanaLetha
Inspiration Maker

Re: My shop has been placed under vacation mode due to Legal information

Did you verify your bank account?

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Re: My shop has been placed under vacation mode due to Legal information

It shows as "verified" so yeah it is

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LynnsLittleShop
Conversation Maker

Re: My shop has been placed under vacation mode due to Legal information

You could try the call back number here in the help section. I don't know if they are answering today but hopefully tomorrow.

Submit a request – Etsy Help

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Re: My shop has been placed under vacation mode due to Legal information

Thats really helpful I didnt think they would have a help phone number thanks!

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NanaLetha
Inspiration Maker

Re: My shop has been placed under vacation mode due to Legal information

@AozsBlueWorldOfArt  there is no phone number you can call but you can request they call you.

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Re: My shop has been placed under vacation mode due to Legal information

Ohh i see i see, thanks

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