My shop and listing links on FBook reverting to the etsy app and NOT my shop

[peacesofindigo]

Hi there. I've been posting links on Facebook for 12 years. Today I had a customer ask me why my links weren't working, so I did some clicking to see what she was seeing. The link to my shop is opening up the etsy app, not my shop. I'm seeing recently viewed items, etsy recommendations, etc, NOT my shop. The individuals listing links are doing the same. Is this a glitch or is this a new feature?! I'm so confused and disappointed if this is on purpose. Please advise.

[leinweberstudio]

Years ago I posted a link to an item of mine on fb and found out immediately that the link went to Etsy's main page, not to my item.

That was the first and last time I did that.

[NanaLetha]

I just clicked on one of my FB posts for an Etsy listing. When I clicked on it a message popped up "this link is taking you off FB" (or something like that). I had to click OK and then went to my shop listing. How annoying!

[nguhpjyhih0bo0e5 · Accepted solution]

Hello! Please avoid starting multiple threads on the same or very similar topic, as this can cause confusion for other members. I've gone ahead and closed the corresponding duplicate threads. Please keep the conversation here where many fellow members are helping you. Thank you!

[peacesofindigo]

I didn't open multiple threads? Can you please answer my question about links, since you're here?

[thewoollydog]

Hello, I'm not trying to be rude but... do you not think it would be a friendly, sensible idea to have a name (even a made up name) instead of the list of letters you have by the photo? it would make the 'community specialist' seem much more like a human being and not a bot, just my point of view as an ex student of relationship counselling. 

[peacesofindigo]

Hi. This isn't solved, as you did not answer my question. 

[BagmakerSupply]

@peacesofindigo We have never experienced this issue, but perhaps the way the link has been created is causing an issue. A link to a listing should be: https://www.etsy.com/listing/[LISTINGID]  The [LISTINGID] is the number assigned to it by Etsy.

[Beanieandthings]

@BagmakerSupply

Mine has been working for 5 years and now has stopped with one of my FB business count, but it still works for other FB personal pages of mine.