My lists are being removed one by one! Will Etsy intervene in this?

[FULYAK]

Etsy is removing one by one my completely handcrafted products that i started listing years ago. Yes, i know that they have AI do this entirely, but they do not intervene when we object. I'm having to list my items again. I know i need to complete my videos as soon as possible, but since my lists are old, i record my products on video as they are sold, and for more than 180 products, this takes some time. I guess they take the video as full evidence and don't remove the listings that way, correct? (I don't know AI's removal criteria)
Etsy should find a solution to this situation, this is getting really annoying.

[OneEyeCatStudio]

Etsy is likely removing your listings because they are finding your photos on other websites.

As far as I know, and if I'm wrong I hope someone will correct me, the Etsy bots do not look at videos.

[JJewellerySuppliesUK]

Others have probably copied your designs so the bots see your images on other websites and think you are reselling.  This has happened to a lot of sellers who have had their items pulled as not handmade.  You will need to appeal the decision with your evidence.  There are lots of forum posts you could find which might have useful tips too. 

[PlatypusDream · Accepted solution]

Look for your photos on other websites like Temu and Aliexpress. If you find them, it is up to you to have them removed by filing the appropriate DMCA forms for each photo. 

Factories will target popular items and "Etsy's Picks" like yours.

I found your Flower Velvet Round Pillow on Facebook, Youtube, and Pinterest.  I found your Satin Pillow with Gold tassel on Amazon and Ubuy Sri Lanka.

The other option is to retake your photos so they are unique ONLY to Etsy. Watermark them.

Good luck.

[FULYAK]

Thank you very much, I realized that I could not solve this by arguing with Etsy. But my only fear is that my shop will be suspended by Etsy because of this, you can't express yourself at all, they don't listen. They just say read our policies. I will try to do as you suggest but there are a lot of products and i hope Etsy doesn't suspend my shop until i do this. Now it doesn't even send an e-mail when remove the product, I saw it by chance.

[AgataAlessa]

Isn't that ridiculous!!! Maybe the seller sells on those platforms too. Do people have to stick to just Etsy?

[BagmakerSupply]

@AgataAlessa: While Etsy does not seem to have said anything officially, Josh Silverman's comments seem to indicate that they are checking (only?) the wholesale type sites (such as AliExpress) not if the picture is on any other site. But he also implied that if the picture is found on one of those sites the shop is considered guilty until proven otherwise.

[FULYAK]

Yes, i actually have products on Amazon Handmade, although it is not very active there.

[FULYAK]

This is exactly the problem, Etsy does not allow us to prove otherwise. I know they do this to preserve the handmade feature of the site, and I understand it. However, whenever I ask a question about this issue and ask for help, they just reply by telling me to read the handmade policies and close the issue.

[AAANativeArts]

When they do that, you need to respond in the same thread with a subject line of "I Still Need Help." Include your proof that it is your original product. Bots close those appeals the first 2 or 3 times before a human even looks at it. They are hoping they will wear you down and you will just go away. Even if they say their decision is final, keep replying with that subject line until a real person looks at it. You will know that has happened when you get a response that is not a canned response.

[FULYAK]

Thank you for your advice. I write until they get bored But they keep writing the same answer and i don't get any results. Maybe this way they will realize what they did wrong and stop somewhere and fix this situation. It's nice that they protect us, but unfortunately it's just as bad that they victimize us while protecting us.

[FabioMcMustache · Accepted solution]

Hello, and sorry to hear you're experiencing issues with your listings. I've forwarded your concerns to a specialist team, and your case is being worked on as we speak - Moving forward, they will handle it directly with you, so please stay tuned to your email as they may reach out through there. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly. 

[WINGSCrafting]

I have the same issue and no one gets back to me they just send the same canned emails back. How do I get this taken care of before they delete my account.