My listings lose features like sections and tariff numbers

Hello all

I have an issue that goes on for some time. It fixes itself and then it reappears. 

I have not found a pattern yet, but there are listings that are not in any sections in my shop or lose their tariff number. It happens randomly and when I try to fix it, I fail :

- About the sections  it says "there are no sections in your shop. Create your first section." 

- About the tariff, the whole tariff tab is nowhere to be found. And when it returns after days, it is blank.

I tried to find the chat button to communicate with a human, to no luck. I am located in Europe.

Thank you

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