My listings are mis-directing customers to a different site.

[RailroadArtworks]

When customers look for railroad art, my listings on the top row are mis-directed to a different site. My shop is RailroadArtworks.

[howtobooksandmore]

Five minutes is a little bit fast to expect an answer on the forums this early in the morning.  You don't need to open multiple threads.

[RailroadArtworks]

I rephrased my first post to make my issue more clear. Sorry to wake you up.

[LynnsLittleShop]

If you click on the little arrow in your post top right, you can edit it within the next hour.  

Are you talking about the "You may also like" under the additional row of items from your shop? 

[Vintorious]

Did you delete the last post about this? I had replied in that post, as had 4 others. All of us had the same comment: there doesn't appear to be anything wrong, and the listings are normal.

[RailroadArtworks]

If you search for  railroad art, the top row usually shows at least one of my items - little framed locomotive illustrations. Click on it, and it takes you to a different site, not my RailroadArtworks site. 

[DragonflyDreams1]

I don't know if it is against forum policies to tell us where it is taking you but I am curious.

[Vintorious]

@RailroadArtworks Do you mean that your items are not at the top of a search result, or that they are not at the top of your own shop? When I go to your shop and click on any item in the top row, it goes to your listing. When I do a search, ads for others appear in the top row, and your listings are in the second row.

[DragonflyDreams1]

I was curious if he meant the top of search result, if it is showing a "most loved" section. If that is not functioning properly. But I am not getting the "most loved" section at the top of search when I do a "railroad art" query. 

[DragonflyDreams1]

I am not sure what you mean by mis-directed. Could you describe in more detail?

As a small side note, you are missing spaces in your listing titles. Example- word,word. For the search to work, I think you need- word, word (with a space after the comma).

[RailroadArtworks]

If you search for railroad art, at least one of my items are usually in the top row. These are the ones when clicked upon go to a different site, not mine (RailroadArtworks). If you type in RailroadArtworks exactly, it goes straight to my site, no problems. But customers searching for RR art are sent elsewhere. Thanks for the listing titles advice.

[Vintorious]

OOOOh...search results are not something that we can control. Everyone gets a different result, based on their own search activity. You won't see what others see when doing a search. I wouldn't worry: your items are still at the top.

[PiecesOfMePaperCraft]

Are you talking about search on Etsy or Google?

[RailroadArtworks]

Etsy. The problem is, my listings  usually show on the top row when people search for railroad art. Clicking on my images (top row only) bring customers to a different site. My sales are way down because of this. 

[SunnytyDE]

Is someone else maybe using your pictures? 

[RailroadArtworks]

It appears so. Click on them in the top row only, and you're taken to a different site. Following rows of my listings correctly go to my site. But problems with the top row are costing me sales.

[Vintorious]

@RailroadArtworks that first row is ads placed by your competitors. They don't use your listing photos.

[SunnytyDE]

If you are sure they are your pictures you can report them to Etsy. 

[RailroadArtworks]

How do I report this problem to Etsy directly? Thanks.

[Vintorious]

@RailroadArtworks there is no problem to report! Your listings are normal, and the advertising listings are not using your photos.

[RailroadArtworks]

The top row of listings appears to be advertised listings. For some reason, my images show up on that top row, even though I haven't paid to advertise there. At the moment, my images are not on the top row - it's constantly changing. When they are, they link to someone else's site, confusing customers who click on my photo. 

[Vintorious · Accepted solution]

If you are seeing a listing that is not yours and uses your photos, report the listing by clicking on the "Report this item to Etsy" link at the very bottom right of the listing page.

[Amaradorn]

Listing placement for search results changes according to who is looking. You will see you listings placed higher than normal because you click on them a lot. It could be what you have is a cache problem with your browser - so you are seeing your images but it's actually a different listing from a different Etsy shop. You could try clearing your browser cache (Google it if you don't know how to do it).

[RailroadArtworks]

Thanks! Btw, I don't imagine the other vendor is pleased to pay for an ad of his product and my photo shows up, still linked to his site.

[MetroRetroVintage]

When you say that they link to a different site, do you mean within Etsy?  If so, these are likely market pages -- where one's images are used to advertise the theme in general on this platform.

But if clicking on the image takes you to another shop 'specifically', or to a site outside of Etsy, such as to an independent website, then there is definitely a problem.