Multiple customers cannot access instant downloads?

I have had many customers in the last couple of days that cannot download their instant download digital files.  Also, I think there's a bug in the messages as well in regards to spam.

 

Please advise, thank you.

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NanaLetha
Inspiration Maker

Re: Multiple customers cannot access instant downloads?

Did you tell them to use a browser and not the app?

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Re: Multiple customers cannot access instant downloads?

Yes, they are saying they still cannot access the downloads and want me to email them the digital downloads which really puts me behind.

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Re: Multiple customers cannot access instant downloads?

I'm having so many problems with bad request messages. I can't relist, look at messages, send messages sometimes. Look at my payment page. Everything I open has big problems. Maybe customers are having the same with the bad requests messages when they try to open it up.

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Re: Multiple customers cannot access instant downloads?

Hi All, I made a post with relevant info (feel free to add to mine with your browser brand and a copy/paste of exact error message, as well as tab title). This way we can see what browsers are affected and what error messages we are getting. This will help the tech team figure it out.

400 Bad Request Error - Welcome to the Etsy Community

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