Missing Reviews for Star Seller

[HoneyNaughty]

Hello,

I was pretty sure that I was going to earn a top seller badge this month.  In the reviews on my listings it shows that I have 16 reviews.  On the top seller dashboard it shows that I have only 8 5 reviews.  However, on the listings, it shows I have 13 5 reviews.  Does Etsy remove reviews when they figure the score or do reviews during a certain period only count?

thanks

[ChillwolfArt]

Hi, the SS Badge which came out today April 1, factors in Metrics for the months of Jan., Feb. and March.

Hope this helps.

[HoneyNaughty]

Thanks for the help, I appreciate it

[leinweberstudio]

To assess your current star status Etsy looks at your reviews from January, February and March.

You have several less-than-5-star reviews during that time; they are what got you.

[HoneyNaughty]

Thanks for the help.  So close and yet so far.  Thanks for the help

[BootifulLabels · Accepted solution]

Only reviews n the three month SS period count, so for the badges just awarded that would be Jan, Feb, Mar.  However now that the badges for April have been awarded, the January reviews would drop out of the calculation and only those in Feb, Mar and April will count towards the next badge on May 1.  On your SS page there are two tabs above the criteria, one shows the previous month's badge results (just awarded) and the other shows the current one which has just begun.  

For the badge just issued, you had 3 x 4 stars and 1 x 3 star, with 16 total that would be 75 stars out of a possible 80 which is below the requirement.

[HoneyNaughty]

Thanks for the help.  I had just noticed that in the Dashboard for the current period that it showed I only had 8 5 reviews whereas I knew I had more.  As I have learned that January's drops off, I think I understand now.  I thought it was a continuous cumulative ranking, not just a 3 month period.   Thanks again