Sorry to say, you are not actually speaking to Etsy in the forums. Etsy tends to send people to the forums (and in particular the Technical Issues forum) to find solutions, not because they have tech support officers here 24/7 to help, but simply because they rely on more experienced sellers to play the role instead. It is possible that a forum moderator, who may or may not be an actual Etsy employee, may see and respond to your post, usually to tell you thay will refer the issue up the line to a tech officer, but it is probably no more likely to happen here than on any other board. If it does happen, be prepared for a wait of several days or longer.
I can say that Etsy rarely makes changes to the SS status of a shop retroactively. Even if they find an error, they may fix it but you will most likely have to wait for the next assessment on Feb 1 to see a change in your status.
