@cherylprintables: Are you basing this on the applicable CSV file available on your Star Seller page (previous period for September Star)? When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied. There is also a link to the actual message thread so you can verify if the data is correct or not.
