Messaging suspended and don't know what to do

[ArcanusTarot]

I made a mistake by sending spam to potential buyers. I've gotten messages advertising their business so I didn't know it wasn't allowed and I did the same. I know people won't be sympathetic because it's very frowned upon and I apologize. But now my messaging has been suspended for about 24 hours. I really need to message customers because that how I deliver their purchase. Is there something I can do or someone I can contact?

[ChristmasIsLove]

Nope. You can send the buyer emails, though.

[FancyTogs]

The buyer's email address is on the order page. Only use it to deliver your product.

Note that services are not allowed on Etsy, you need to deliver a product:

https://help.etsy.com/hc/en-gb/articles/360024112614-What-Can-I-Sell-on-Etsy-?segment=selling#h_89a7...

https://www.etsy.com/legal/policy/services/242665313101#divination

Do not be tempted to use the email address to spam marketing material or add to an email marketing campaign. There are big fines for unsolicited email marketing in some countries, a positive opt in is required, and you could get your shop closed if someone reports you to Etsy for illegal misuse of their email.

Lawrence (Clare's other half)

[ArcanusTarot]

I send them a pdf download through their email but I like to send the same thing in messages because in my experience people check that more often and it's easier to communicate back and forth. Thank you for that info!

[VintageGiftsEE]

In future - do not spam  and 24 hours it is only 1 day .

You have another option - extend your processing time wait until you will be able to send convos and then you will convo your customer

[ArcanusTarot]

My shop has only been open for two days so 24 hours is almost the duration of all my customer interactions lol. Adjusting the listing is a good idea. Thanks.

[VintageRescueSquad]

I've heard that messages are suspended for a week or more. And yes, your buyer's email is in the order, so you can deliver them that way. It's a hard lesson to learn.

[ArcanusTarot]

I didn't know they were suspended that long. Thanks for letting me know.

[UppNorthCo]

My buyers all get an auto message after every sale I set up years ago.  I think it's in your Settings somewhere.  well worth using.

I see you aren't sending an actual product.  oops.  you learned that lesson the hard way.

[ArcanusTarot]

Thats a good idea. I assumed that would be suspended too. I'll see if I can set that up. I send them a pdf download through their email but I like to send the same thing in messages because in my experience people check that more often and it's easier to communicate back and forth.