Messaging messed up with responses.

[GrumpyBearSigns]

This has happened a lot lately. I respond to a first messages within a short amount of time but after I respond it still shows needing to respond. Kinda annoying. Was working fine when you first started with it but now it’s just do fusing and frustrating.

could you look at this and fix it?

GrumpyBearSigns

Larry

[ArtDollsbyJD]

Some others have been getting that.  You need to contact Etsy via chat or email to tell them of the issue.

[BagmakerSupply]

@GrumpyBearSigns: Based on the numerous threads about this (and personal experience), the new message banner not going away appears to be only a user interface glitch is not affecting any stats such as Star Seller. There have, however, been reports about other Message issues that are impacting a shop negatively.

Best to check the applicable CSV file on your Star Seller page regularly. Keep in mind that usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied and that Star Seller stats (and the CSV file) seem to be updated only once per day so there may be an additional day's delay.

"could you look at this and fix it?" Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

[GrumpyBearSigns]

Thanks but I have no idea how to do that. I depend on Etsy to fix stuff, haha. 

[FunkyJunkyVintage]

Not only not getting any message notification (i.e. no "1" next to the message section) but even after my response it's still saying I need to respond.

This has been going on for way too long, how many people have contacted etsy about this and it's still a huge glitch? In fact, I think it's worse.

Luckily I checked my email and saw that I had a message even though there was no indication in my account.