Messages

[Teresasvintageempori]

Etsy messages don't seem to be working today. I followed up with my customer who then tried to reply via normal messages and it would not send. So only way customer could contact me was through help request for order in which she stated the above. I contacted star seller chat line but even that doesn't seem to be working correctly to night. Very slow lots of spelling mistakes worse than mine. And l sent screenshot of problem but well don't think chat understood and it ended. Technical problems. It is very quite so odd.

[ArtDollsbyJD]

@Teresasvintageempori   Are you seeing your response in the thread when you post the response?  If not then your shop may be experiencing a glitch that Etsy needs to know about.  I would send by email as this is a technical problem Chat cannot solve.

Are you saying the buyers tried to contact you back and they had to use the Help in order to reply to the message in the message system?   It might be a problem on their end.  Are they using the app?  A device with high security?  Sometimes that can interfere. 

[Teresasvintageempori]

I don't know what they used JDTotesnDolls. But it has been very quite not many notifications coming through etc for a week. And l did see thread other sellers were having problems with their messages too.