Messages technical issues

[CulturistCo]

Why is it that even when I respond to a customers first time message the system still says that I haven't responded? Is this effecting my customer service ranking?

[TheHomespunLoft]

@CulturistCo 

This is a known Glitch in the system that has been going on for weeks. It should fall off in a couple of days. So far it has not affected people's star badge that I know of. Just watch it to make sure

[BagmakerSupply]

@CulturistCo: Based on the numerous recent threads about this in this forum, the new message banner not going away appears to be only a user interface glitch is not affecting any stats such as Star Seller. There have, however, been reports about other Message issues that are impacting a shop negatively.

Best to check the applicable CSV file on your Star Seller page regularly. Keep in mind that usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied and that Star Seller stats (and the CSV file) are updated only once per day so there may be an additional day's delay.

[CryzalisMasksUK]

For most, it does not affect the stats and the blue message vanishes the next day, if replied in time.