Messages disappearing

[DizzyDaizyShop]

Over the past few days I've noticed that several messages I've sent to customers have disappeared (at least 3 that I am aware of). One of the messages Etsy then penalised me for as it looked like I hadn't responded within 24 hours and the other 2 messages were artwork that I'd sent for approval. Is anyone else experiencing this?

[PackoutCustomBins]

Yes I've had at least 3 messages disappear.  I've returned messages to customers including Pictures, and the customer says 'hey did you get my info yet"?   But I had sent a reply...What's going on ETSY???!!!!!!!!!!

I look like an idiot!  Am I going to have to take pictures from my phone of every message I send to PROVE I sent it??