McKeanCreations
Conversation Maker

Message to customer showing up on 2 separate purchases

I have a customer who I think made a duplicate purchase. I sent her a message on the first order thanking her and saying I would make the item and send it out to the gift recipient. On the duplicate purchase, I sent her a message saying this looks like a duplicate purchase and did she want both purchases to be sent to the gift recipient separately. The thank you message shows up on both orders and the duplicate purchase message isn't there at all. Had to resend the duplicate message on the duplicate order and that message is now showing up on both orders. What's going on? Is there two separate orders or a glitch showing the same purchase twice? Why are the messages showing up on both orders and not just the one I wrote it on? Confused,

Marcia

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ChillwolfArt
Conversation Maker

Re: Message to customer showing up on 2 separate purchases

Giving you a Bump, Marcia.
Sorry, I don't understand what could have caused the issue.  I know Etsy was down (Admin posted at the top of Technical Issues).  Then later posted that it was Resolved.   But I'm not sure if this has anything to do with your issue.

Hope someone jumps in. 

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McKeanCreations
Conversation Maker

Re: Message to customer showing up on 2 separate purchases

Customer got back to me and said her first order wasn't going through so she repurchased on a different credit card. I canceled the second purchase. I'm just not understanding why my messages were being seen on both orders since they were separate order numbers. That doesn't make sense to me. Oh well, at least the customer will only get what she was really wanting.

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ChillwolfArt
Conversation Maker

Re: Message to customer showing up on 2 separate purchases

@McKeanCreations 

That's good that you know what your Customer wanted.  I don't understand either why your Message showed up on both Orders.

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