Message responses disappear

[SweetlyGoldenDesigns]

Some messages I sent to a buyer disappeared and now my star seller for the month is gone because it’s reading as I never responded. How do I fix this? I sent her a custom order after chatting with her and saying I could make what she wanted and I responded before 24 hours 

[JMOldeVintage]

@SweetlyGoldenDesigns  - First, use a browser, not the App to check your messages.

Next, check your Spam box. There have been some major issues with Etsy's messaging system lately. Many new messages & some that have been replied to have ended up in the Spam box.

Also, check your CSV to see what messages Etsy says you've missed. If they show messages that literally can not be found, contact them asap about the problem.