@LYTInfinitydesigns: "any ideas on what the issue could be??" Have you checked the applicable CSV file available on your Customer Service (Star Seller page) (previous period for January Star) to see which new Message threads Etsy thinks were unanswered or answered late?
As an aside, you need to include YOUR licensing information for the trademarked and copyrighted names and images in your shop in your listing, otherwise buyers (and Etsy) may conclude they are counterfeits. The Etsy and intellectual property (IP) owners' bots check titles, descriptions, tags, and images for IP theft. Including the licensing information will show that you are not selling those items illegally.
