Message response rate incorrect

I just received my monthly email from Etsy stating that I did not meet the message response rate and the email says 85% however when I check all of the CSV’s for the past few months, my response rate shows 100%. Is there anyway to fix this?

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.