Over the last week, I have had many customer inquiries in my Etsy store and have responded to each one of them. However, when I look at my Star Seller stats and download the messages detailed data, I can see that none of those new threads are included in my statistics. The last message that Etsy is capturing is as of May 5. I have at received at least 5 new message strings since then. Why is this statistic not being updated at least every day?
It takes a few days for the stats to be updated. It's always been this way since it started. They just don't update every day.
Thanks - I did finally see the statistic update over the weekend. My guess would be that it updates only weekly. Thanks for your response.