I have encountered two message failures this week. My email has received a notification from the buyer's inquiry (now ETSY has blocked the content of the customer's inquiry in the email), but when I entered the message page in the background, I didn't see anything, nor did I see it in the spam mailbox. I don't know if there is a technical problem? The customer thought we received the email, but in fact, I didn't see anything. This will affect our sales performance and customer experience. I tried to contact customer service, but haven't responded yet.
