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Message from etsy

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is it real message from Etsy or fake.
Hello, We have changed our payment system. Due to this, sellers' accounts must be re-verified. Now all payments will be made directly to the seller's card. Close the chat, click on the button and enter your card details. Follow the instructions of tech support to make sure you don't make any mistakes when verifying your profile. Thank you for your understanding.

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ModKenneth
Community Specialist
Community Specialist

Re: Message from etsy

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Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

  1. Sign in to Etsy.com and go to Your Account.
  2. Go to Messages
  3. Select the suspicious message from your inbox. 
  4. Choose Mark as Spam.


You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

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Re: Message from etsy

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Scam.  

Real messages from Etsy will be in the ''from Etsy'' folder, and other important info will be shown on your dashboard.

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ChillwolfArt
Conversation Maker

Re: Message from etsy

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 Hi, No no, not from Etsy. It sounds like you've been targeted by scammers, and I'm sorry about that. They tend to target new Sellers, often appearing within seconds after someone lists an item/s.  I have been seeing an increase of new Sellers coming to the Forum lately; some are being bombarded with Messages from scammers. You don't expect to start fresh on a site, and immediately get hit with this garbage. And as a new Seller, I can see where you could be caught by it; it could happen to anyone.

"Verification" is a popular scam, as well as posing as Etsy Staff/Support, etc.   Scanning of QR Codes is another. When you receive a LEGIT Message from Etsy Support/Staff, etc., it will appear in the "From Etsy" Folder (in Messages). If it isn't there, Mark the Message as Spam (so you don't get dinged for S Seller).  

Many scammers are posing as "Buyers", stating they need your email for an Order. They don't, Etsy already has it. They are trying to get you to input your banking info, so they can steal from you. When you receive a LEGIT Order, it will appear in "Orders & Shipping" (Left Column of Shop Dashboard); it will also show in your Payment Account. if it isn't there, you have no Order.  Mark the scammer's Message as Spam (so you don't get dinged for S Seller).  And never click on links or engage with them.

Here is the Help Article re: Scams.
https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Scams-and-Suspicious-Messages?seg...

Hope this is helpful to you; All the Best.

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Re: Message from etsy

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I can see in your shop page - you've had no sales.  It's a scam.  

If you have already given your credit card to Etsy when you set up your shop - its a scam.  Etsy doesn't "lose" that kind of core data - credit card, bank account, photo ID, address, phone number. They have several layers of contingency, even if their system is compromised. Changes to your credit card, like expiration, will generally be instigated by you from your dashboard settings, not Etsy. 

 

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ModKenneth
Community Specialist
Community Specialist

Re: Message from etsy

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Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

  1. Sign in to Etsy.com and go to Your Account.
  2. Go to Messages
  3. Select the suspicious message from your inbox. 
  4. Choose Mark as Spam.


You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

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Re: Message from etsy

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Dont click on the links!

Its great you came here to ask for advice, Scammers are very active here lately.

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Re: Message from etsy

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Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899 

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

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