Message Source

[Enchantfulness]

My concern is as a Etsy seller , I also buy on Etsy and seems the message thread does not differentiate: Example: I buy and message from seller comes with information that does not require my response. It has nothing to do with my shop, and I get marked for not responding. Is there a way to remedy this?

[UniqueGiftOrnaments · Accepted solution]

The star seller info clearly states every new message must be answered or put into spam. It doesn't make any difference if buyer or seller.

[vintageNCtreasures]

The only way to remedy this is to reply to ALL messages.
It's been this way for 1 1/2 years.

It's very clear on your dashboard and on the help pages that All NEW messages need a reply or either mark as spam.
It doesn't matter if from a shopper, a customer, another seller or a friend. 

[catfluff]

the remedy is to say thanks