Message Response

[YourNameinGold]

There are messages I get from other sellers that I am BUYING from on Etsy in response to a question I have asked them. They were giving ME an answer.  But, because I didn't need to reply, I didn't.  That was listed as a failure to reply in 24 hrs. 

If a customer asks me a question, I respond within 24 hrs. But I'm getting marked down for not responding to messages that do not require a response....messages that are not asking for a response.  Those messages are difficult to keep up with expecially when you are a one-woman operation. Should some changes be made?  Just asking.

Eileen,

Your Name In Gold

[PlatypusDream]

https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

"The Message response rate section of your Star Seller dashboard shows information about your response time in Etsy Messages. 

You’ll see the percentage of messages that received a response to the initial message within 24 hours. “Initial message” means the first message in a single conversation with another member, also known as a “thread.” Responding to 95% of all your initial messages within 24 hours will earn you the Speedy replies customer service badge.

Message response rate is calculated by dividing the number of initial messages you’ve responded to within 24 hours by the total number of messages you've received during the calculation period.

The Message response rate only applies to the first message in a thread. Initial messages from both buyers and sellers on Etsy are counted towards the Message response rate. "

[DesertChains]

The program has worked this way since its beginning.

Go back and mark those messages as spam. Your stats should update in a day or two, although it’s too late to change this month’s rating.