Message Response time

[TheWhovianWeasel]

Month after month in missing out on star seller because my message response time is not quite up to scratch.  

I reply to messages straight away,  I don't even get that many, so what can I do please?

Angie

[CryzalisDesigns]

Just make sure you reply to each new message within the 24 hours time frame.

Also check your messages at least once a day on a browser as the app is glitchy as are the notifications, so relying on this only could cause you to miss messages.

And check your spam folder (also on a browser) to make sure no real messages have accidentally been filtered there by Etsy.

If there is a drop in your % regarding messages, download the message stats from the star seller page. If you see something which is not correct then screenshot a copy and send it to Etsy.

[BagmakerSupply]

@TheWhovianWeasel: "... my message response time is not quite up to scratch ..." Have you checked the applicable CSV file available on your Star Seller page to confirm which new Message threads Etsy thinks were unanswered or answered late? When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied. Star Seller stats (and the CSV file) seem to be updated only once per day so there may be an additional day's delay. There is also a link to the actual message thread so you can verify if the data is correct or not. Keep in mind that the Star Seller metric is NOT all new messages but only the first message of all new incoming threads.

"Month after month in missing out on star seller ..." If takes 19 answered on time new threads to offset each 1 unanswered / answered late new thread to be at 95% for Star Seller. Star Seller uses data from the previous three months so an answered late / unanswered new thread will be counted for some time.