Message Reply in Spam

[PearlGlassesVintage]

I had a message from a new buyer that showed up in my inbox with a notification.  I replied to her email.  Problem is her reply to my reply ended up in the spam folder, so I didn't know she had responded to me until much later when I decided to check the spam folder.  From that point on, our conversation stayed stuck in spam.  Why the jump from regular inbox to spam?

[ThePurplePuppy]

This seems to be some sort of Etsy glitch. I would remove the reply from spam to your inbox. Otherwise your buyer is going to be blocked from messaging you in the future..

[SportyType]

Just seen the messages on here about this glitch, and found a message from a buyer wanting to make a big order by a certain date, in spam from 2 weeks ago. I never thought to even check the spam folder.  Ahhhh Etsy and all it’s little foibles to make sellers’ lives more difficult!