I run two Etsy shops. One is purely digital (LMNOPrintShop) and the other is physical, selling candles. LMNOPrintShop has pretty much run on its own for the last 5 years, with occasional customer questions popping up, so I focus on checking out my candle shop multiple times a day, as I get regular sales, and anything regarding LMNOPrintShop I expect to see in my regular email, which also gets checked multiple times per day.
The problem is, I haven't been getting notifications from Etsy via email about customer messages, and have now over the course of the month missed 3 messages! My "message response rate" dropped down to 80%, and I've been a "star seller" (I know, who cares) every month from the beginning of the program. At first, instead of the email giving specifics (SoAndSo asked a question, log in to see), it's a very general "You Have a Message" with a heart. I've checked these before and they've been Etsy spam, but now apparently they are customer questions/messages?
Is this just me? Why would Etsy make a switch like this? Is there a way in my settings I can change something?
