Loss of Top Seller status due to messaging bug

[Mitchdecoration]

A message sent by a client was received twice. I replied to the message within 24 hours. Etsy is penalizing me for not replying to the same message twice. Support does not want to revise my response rate. Please revise this.

[NanaLetha · Accepted solution]

Go back and mark the 2nd one as spam.

[Mitchdecoration]

Thank you for these solution. I will try to check if it is working and cancel the "false rate".

I am a bit disapointed that Etsy is not able to fairly cancel a message when there is absviously a problem with the platform.

[Marmalady · Accepted solution]

Mark the duplicate message as Spam. This will take it out of the count of messages. It won't alter any stars awarded for March but will help towards your stars for April & May

In future answer the first message (or mark as spam) in a new message thread even if it is a duplicate