Losing StarSeller because of May1

[Olaedotcom]

I am having a big issue and support is not able to help ..

  This weekend (before May 1) we received 6 orders. Of course May 1 (international holiday) office was closed so today (Tuesday May 2) we shipped all orders . Now I see in my star seller stats that our 6 orders are late  and that I will lose our Starseller badge next month .

  I contacted support with no luck. They agree its an etsy issue but nothing they can do..

What can I do ?

[CappuccinoLace]

Well, you have the star seller badge from May 1st, and you have the next 30 days to get your stats back up.

[ChristmasIsLove]

You could have avoided the problem by extending your processing time when you knew May 1 was a holiday, or by changing the shipping date when the orders came in. It's not an Etsy issue. It's your own doing. Etsy has never accounted for holidays of individual countries in processing/shipping times.

[Olaedotcom]

We had no access to weekend orders until today

[CraftyCornishMaids]

@Olaedotcom 

you knew the holiday was coming, you should have put your processing times out, to cater for it, before people ordered

you need to do it for every holiday in your country

... like Easter, and Christmas.... etc

I have mine set at 1-3 days

[SmallthingsbyAmanda]

you can extend your processing time before you get the orders so if you have it at 1 working day set it to 1-3 working days. 

[LAKEandFELLart]

It's up to you to manage your shipping dates around any holidays . If you don't this may happen again .

[Olaedotcom]

Still , I think Etsy should consider the holidays...May 1 is an international holiday...we had no idea that we had to input it manually.

[SmallthingsbyAmanda]

is 1 st really a holiday in every country what about other holidays if etsy put in every holiday in the world there would be no working days. If etsy changed for some but not all holidays it would just get confusing to remember what holidays etsy changed shipping for and what they dont.

[AnnaleasFinest]

@Olaedotcom 

no, Etsy is an international platform, and each country in each of the 5 continents has different holidays.

Sellers with short production times need to plan ahead und to know which possibilities are available to them:

1. Extending the production times over well known holidays, if there won't be any access to the shop.

2. Extending the ship by date, in the little gray arrow beside the buyer's name.

Next time, you know.

[CuriosAnCollectibles]

"May 1 is an international holiday..."

Not everywhere though so that's why you have to keep on it. 

[CraftyCornishMaids]

@Olaedotcom 

May 1st is not an international holiday

In the UK, we have a holiday called "early May bank holiday" it is the first Monday in May, so it can be anywhere between 1st and 7th May, it's different every year,
most years, it won't be the 1st May

and it's not even a bank holiday in all of the EU, it's not a bank holiday in the Netherlands

[audreytherese]

It wasn't a holiday for me. I was able to mail items as normal. 

[PrimFun]

@Olaedotcom   Not for everyone.  To avoid the holiday issue for a global company, Etsy considers holidays normal days.  It has been this way since Etsy began 15+ years ago.

It is up to the seller to extend the dates

[VINTAGEbytheMAGPIE]

Etsy do consider the holidays ,  by giving us all the ability to push out our production times to allow for this 

[PrimFun]

@VINTAGEbytheMAGPIE 

You have that ability.  You can extend individual orders or you you can change profiles.

The seller is responsible not Etsy.

[TBQSC]

In the US, May 1st called “May Day”, but it’s not a federal holiday, so it’s just another “business as usual” day.  And Friday (May 5) is “Cinco de Mayo” … lots of festivities, but not a federal holiday, so again it’s just another “business as usual” day.  However…

US Holidays this month are “Mother’s Day” (Sunday, May 14) and “Memorial Day” (Monday, May 29) … my processing time is already preset for 1-3 days, so any orders that come in those during the holidays will automatically have extended shipping dates.  I love how Etsy gives us sellers the (easy) ability to account for our own country’s holidays with no worries of late shipping!

[bradgoodell]

Mat 1st in not a holiday in the US, which is Etsy's largest market.  Etsy won't take Memorial Day into account either, which is a US holiday.

Instead, Etsy gives sellers 2 tools to deal with holidays:

1. Extend turnaround times prior to holidays
2. Extend ship-by dates after an order is placed

The playing field is level.  Everyone in every country that sells on Etsy needs to keep track of their own holidays using the tools provided.  Just set a reminder on your phone, computer, or calendar.  Or all three.  

Sorry you were blindsided by this.  

[WitticismsRus]

@Olaedotcom 

Help Center article here https://help.etsy.com/hc/en-us/articles/115015588087-How-to-Set-Processing-Times-and-Ship-By-Dates?s...

The first highlighted bit has info about holidays 

"Processing times and “ship by” dates are determined using business days and don’t include weekends, but may include holidays. If a “ship by” date falls on a holiday, you can update the date once per order."

Etsy provides tools for sellers to handle these issues. It's up to us to use them.