I’ve reached out to Etsy Support several times over the past month (and I’ve been trying to resolve this for almost a year) with no resolution.
I urgently need assistance logging into my Etsy shop account.
I have two digital product shops: one is in good standing (the one I'm posting from); the other shop (TheTemplateCure) was temporarily suspended after a billing error, as the card on file expired. The amount owed was small, likely under $10, but I can’t see the exact figure because I can’t log in.
I’ve tried to log into the suspended shop to pay the bill for over a year and have been unable to do so.
Each time I try to log in or appeal, I’m told a password reset email has been sent. I haven’t received a single email to that shop’s address in over a year (not in spam). It appears the address is on an email suppression/bounce list.
So I’m stuck in a loop: I can’t log in, can’t pay the outstanding bill, can’t reset the password, and can’t receive reset or support emails. I also need documents and files in this account that I can’t access any other way.
I’ve sent nearly 30 messages, emails, and support requests to Etsy over the past two months alone. I’ve even managed to get a few callbacks, but they were dead ends.
On one call, an agent agreed to send a test email while we were still connected. After that, we continued via email. I answered three security questions immediately. The next question asked for information I could only see inside my dashboard (e.g., shop balance), which I obviously can’t access without logging in.
The final response I got was: “Etsy takes member privacy very seriously. While we would have liked to have been able to assist you, we hope you understand that we can’t do so without proper verification of your account details.” The case was then closed, and my follow-ups on that thread went unanswered.
Across numerous threads, I’ve answered 17 security questions. I’ve also offered to provide government ID and a selfie if needed.
At this point, saying “Etsy takes member privacy very seriously” feels hollow. I’ve provided more than enough information to verify ownership.
What doesn’t seem to be taken seriously is basic seller support. I can’t even get consistent follow-up without having a case closed on me, let alone access restored.
I’ve poured countless hours into my shops. My active shop has 100,000+ sales, 9.4K+ reviews, and a 4.9 average rating. To invest this much time and care and then be stuck in a year-long loop with no resolution is incredibly disheartening.
All I’m asking for is help getting back into my account. I need access, and I need it urgently. Please, can someone escalate this and assist?
— Fallon
