Locked account

[Thegentpainter]

Is there any way to directly contact Etsy, as my mum has had her account locked due to, to many log in attempts, she has sent a request via the contact us link, but hasnt had the issue resloved in over a week 

[VintageRescueSquad]

You have to open a support ticket: dashboard>community & help>contact us.

Sometimes live chat or the option to get a callback is available.

[ChillwolfArt]

@VintageRescueSquad 

This is good advice, but pardon my question.
If she's locked out of her account, how does she even get INTO her Dashboard? (so she can access "Community & Help > Contact Us").

(I've never been locked out yet, but nothing would surprise me).