Live Chat not working?

[MaynardMillinery]

I’ve been trying to get someone on live chat since late yesterday afternoon, but there doesn’t seem to be anyone on the other end of the line?

Is this a known bug or an isolated case?

[MaynardMillinery]

Oh my! It’s like being on live chat! Hello?!? Is there anybody out there??

[MaynardMillinery]

Oh this is ridiculous!!

[MaynardMillinery]

@thatregina 

[MaynardMillinery]

@ModAngie 

[SosyGallery]

Yes, same problem here. No response since yesterday

[TwoDogFarm]

I was able to use chat last night.  Problem wasn't solved but I was able to interact with someone.

[Atrio]

Were you able to get it working? Mine says I will get a response on 7-10 days on live chat

[OneEyeCatStudio]

I used it yesterday and it worked fine.

[TBQSC]

I used it yesterday, spoke with 3 different CS reps.  Oh, I see now that this is a 2-week old post ... @MaynardMillinery have you been successful getting in touch with Etsy?

[cindylouwho2]

When your chat is frozen you have to open a ticket with Etsy. It took them about one day to fix mine when this happened last year. 

[Atrio]

How do I open a ticket?  Sorry, I've never had to do this before.  Emailing leads to nothing.

[cindylouwho2]

@Atrio If you have emailed already, check to see if any of those tickets are open: https://help.etsy.com/hc/en-gb/requests?segment=selling and say you still need help getting your Chat fixed. 

Otherwise, open a new request via email: https://help.etsy.com/hc/en-gb/requests/new?segment=selling#issuelist_selling_orders and reply to any auto-responses. Make sure to keep it very short; e.g. Subject: My Chat doesn't work and details: No one has responded to my Chat for xx hours/days. Please help. Keep replying to that one ticket each day.