I have 3 listings removed with different reasons. I opened 3 cases searching for help but cases closed without answers.
It happened before and thanks to Regina it was handled correctly and account was reopened as listings was removed incorrectly.
Now it happens again. I checked all 3 listings for errors and violations but cannot figure out what is wrong. Can anybody help please. It is main source of our income in USA, besides my own we
1. one listing was removed for
2 other listing for weren’t in line with Etsy's Creativity Standards, but it is my own item and i checked against every line of policy and all perefct, wooden product made by my hands , my own pictures etc...
3. violation of individual property, Etsy email does not include any information about complaining party and what exactly was the trigger, So I assume any of my competitor can close my shop without any problem if just make any fraudulent complain. ( Their contact information is in the email we sent you about the infringement report) but no information was received at all from Etsy.
I am not afraid of my " violations " as i have all proof of original items made by me. I am very very afraid Etsy ignorance to help us -We are original maker with golden hands and very glad to sell on Etsy -I even CLOSED AMAZON account to be solely sell on Etsy.
PLEASE HELP BEFORE MY ACCOUNT SUSPENDED AGAIN . Anybody please
"1. one listing was removed for "
... for what?
"2 other listing for weren’t in line with Etsy's Creativity Standards, but it is my own item and i checked against every line of policy and all perefct, wooden product made by my hands , my own pictures etc..."
This is probably because someone else has stolen your listing photos and they are listed on Temu, Aliexpress, Amazon... somewhere else on the internet.
Etsy has bots that automatically match your photos to wholesale sites. You need to find the offending site and issue the appropriate DMCA take down notices, then contact Etsy with proof that these are your items.
"3. violation of individual property, Etsy email does not include any information about complaining party and what exactly was the trigger, So I assume any of my competitor can close my shop without any problem if just make any fraudulent complain. ( Their contact information is in the email we sent you about the infringement report) but no information was received at all from Etsy."
Do you mean INTELLECTUAL property rights infringement?
This means you were using a famous company's brand name, a famous person's name, a movie name, something that someone else owns.
Check your spam file.
What, exactly, was removed?
"I am not afraid of my " violations " as i have all proof of original items made by me."
Be very cautious. Etsy can, and will, permanently close your store when there are too many violations. Even if you made items with your own hands, if they break any rules (or laws), they can still be illegal.
https://www.etsy.com/seller-handbook/article/1075628311049?ref=handbook
Can I add my logo on my pictures ? on all or on first only? I thought I cannot .May be this prevent removal
Using only my brand name registered in USA , (PDLC screen) is the name of material we using to make my items Polymer Dispersed Liquid Crystal, other then that i do not see reason for removal , BTW 2 exact same type of listings removed with different reason one with creativity and one intellectual. I just need to reach Etsy to help . Why they are not answering -I am sure they will close account again, Anybody of my competitors can complain , Etsy not providing complain party info
I appreciate your help, thank you
Etsy tends to be vague about what the problem is so it’s hard to tell sometimes. Have you looked if your photos are used by other people? If other places are using your photos then the bot usually thinks you are not making them. A lot has changed since I stopped selling, sorry I can’t be much help.
I need to type faster. Using the name of what you use could be the problem. I don’t know exactly how the bots work but it might be seeing a trademark name and take it down.
I know it’s not what you asked but I read the reply to the 1 star review, if I was looking at your shop as a customer I would leave after reading that.
if customer complains that I hide something in description that feedback about customer -not about seller , how can i hide something in description? Etsy hide hole description from customers at all I have so much complains that customer missing description to read , I never complain to etsy .it is ok , but i am looking for help to reach etsy support , ANYBODY CAN HELP please , I am accused fraudulently or mistakenly.
They have stated they don't like to tell you what the problem is because they don't want you to end run it..which is crazy. "You have a problem but we are not going to tell you exactly what it is because then you'd just fix it."
Even if Etsy responds, they will give you no more information than they have already given you. They NEVER give concrete/specific reasons for removing listings.
If you tell us specifically what was removed, someone might be able to figure out what the problem is.
You are selling quite a few items with melamine. These products must have a toxicity warning labels. That could be the issue. Etsy gets nervous over their liability and certain products.
I had a similar issue with cell batteries and warning stickers/regulations.