TBQSC
Community Maker

Listings Have NO Shipping Info!

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Listings are NOT showing any shipping information.  Anyone else see this?

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FabioMcMustache
Conversation Maker

Re: Listings Have NO Shipping Info!

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Hello everyone, and thanks for the reports. I referred your concerns internally so they can be investigated.

As soon as we have any updates, we'll let y'all know.

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thatregina
Community Manager
Community Manager

Re: Listings Have NO Shipping Info!

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Hello folks,

Thank you all for your reports. We deeply apologise for the frustration and confusion here. A fix has now been deployed. I'll close this up, with my best to you as always.

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NanaLetha
Community Maker

Re: Listings Have NO Shipping Info!

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Yes - I checked some of your listing and then some of mine - no shipping cost anywhere (and I really hunted)!

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Re: Listings Have NO Shipping Info!

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I am shocked, if I look at my listing just under handmade it says "delivery from small business in United Kingdom"

but when I look at shops not in the United Kingdom, there is no information where it is being delivered from.

If I purchased from a shop which has United States under their profile name and receive a tracking from another country, I would be cancelling the order instantly and reporting it to my card provider.

Customers need to be fully informed, before making a purchase.

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Re: Listings Have NO Shipping Info!

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I see the same thing as you.

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Re: Listings Have NO Shipping Info!

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I was just about to say the same, I was looking to buy something, but can't find any postage costs, which is really annoying, will have to give up, as searched everywhere too!

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TBQSC
Community Maker

Re: Listings Have NO Shipping Info!

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Thanks @NanaLetha ... it seems really odd that such an important part of a listing would end up going MIA!  At first I thought it was another location change like how the description keeps dancing around the page, but nope ... it is completely gone!  This is NOT good for customers (or sellers either)!!

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NanaLetha
Community Maker

Re: Listings Have NO Shipping Info!

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@TBQSC  The shipping cost only shows up once I add an item to my cart. I'm hoping it's a glitch and not something Etsy thinks is a great change!

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TBQSC
Community Maker

Re: Listings Have NO Shipping Info!

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Seriously?  OMG!  Etsy, please don't make this a permanent change!

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timelapse
Conversation Maker

Re: Listings Have NO Shipping Info!

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@NanaLetha - Hopefully they don't want it that way intentionally  so that once items are in a cart for a few hours, they can send their delightful abandoned cart coupon!

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Re: Listings Have NO Shipping Info!

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@NanaLetha  @TBQSC 

I hope this is a glitch too because if Etsy intends to make this permanent I am so going to be not only ticked but start my plans to leave.  This is going to break this camel's back if it is not a test.

 

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Re: Listings Have NO Shipping Info!

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Shipping cost is showing, but not where it is being shipped from, and there is no way the shop I checked who claim they are in the United States could send a large parcel for under $5 from the states to the UK

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Re: Listings Have NO Shipping Info!

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Well this may also explain why I have so many items in carts at the moment !!!! 

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Re: Listings Have NO Shipping Info!

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Same. If this isn't a glitch, it is a stupid idea, as I am sure buyers (and myself) like to know how much the shipping/postage cost is. Adding an item to the basket to find out that cost is stupid. I wonder how long this has been ongoing, as it could and probably has hindered getting any orders.

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Re: Listings Have NO Shipping Info!

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No shipping info here either.  I know this will affect my sales.  

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Re: Listings Have NO Shipping Info!

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Same here - can't see any shipping cost, location.  OR, contact seller info.  The whole section under description details is blank.

 

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TBQSC
Community Maker

Re: Listings Have NO Shipping Info!

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NO contact seller info either???  OMG, this is definitely NOT good!!

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Re: Listings Have NO Shipping Info!

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I just noticed the same thing and was really confused by it. As a buyer I always look at item cost and shipping cost to get the total cost. Total cost is what matters. I find a lack of transparency concerning and it would stop me from buying. I hope this is a glitch.

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NanaLetha
Community Maker

Re: Listings Have NO Shipping Info!

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There is also no "ships from"!

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TBQSC
Community Maker

Re: Listings Have NO Shipping Info!

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Mine says "ships from a small business in WA".  I do not see any location on your items!

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Re: Listings Have NO Shipping Info!

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I'm sure this is quite intentional, as I've come across the same on some other sites, meaning I have to dig around for the info or get to "checkout" before I can see it.

Etsy thinks that buyers can't handle the fact that shipping costs money, and they gamble on the notion that once it's in a cart they'll just go ahead and buy. 

They think that seeing it in the listing page is a minuscule bit more off-putting whereas the exact opposite is true, IMO, because if I have to put something in a cart to see the shipping, and if then shipping is too much, I take it out of the cart and am pissed off for wasting my time on the stupid transaction.

ETA, I still have "ships from", in two spots.

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FabioMcMustache
Conversation Maker

Re: Listings Have NO Shipping Info!

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Hello everyone, and thanks for the reports. I referred your concerns internally so they can be investigated.

As soon as we have any updates, we'll let y'all know.

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Re: Listings Have NO Shipping Info!

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@FabioMcMustache 

Any updates yet please?

Rather bothered that the thread is showing as solved!

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Re: Listings Have NO Shipping Info!

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@FabioMcMustache 

Any updates?  Is it a test?  I'm sure you've heard by now.

_______________

Edited to add:  "Fee Shipping" icon missing under listings on search result pages.  Any thoughts?

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Re: Listings Have NO Shipping Info!

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I hope this is a glitch.

Another hair brained idea if it's not a glitch.

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Re: Listings Have NO Shipping Info!

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If this is intentional, I wonder why they didn't wait 'til Friday to launch it!!!??

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