Legitimate followup customer message sent to spam

[ZehOriginalArt]

A customer messaged me yesterday about a custom watercolor. This initial message was in my inbox, as it should be, and I replied right away. This morning, I see that her response to my reply was in the spam folder - I have no idea why it was sent there. There are no uploaded images or anything that would cause suspicion. She merely thanked me and said she would find the image she wants to use and send it to me.

Thankfully, there was an orange button by spam to let me know something was in there. Also, I could mark the message as Not Spam which moved it to my inbox. Is this still happening to anyone else?

[BagmakerSupply]

@ZehOriginalArt: "Is this still happening to anyone else?" Sadly this forum is full of similar reports with no apparent resolution.

[ZehOriginalArt]

I have seen other reports too. The last one I saw said that the customer had attached an image and perhaps that was why. Others said that the first message went to spam. But this is so strange that an ongoing message was sent to spam. Makes me wonder what is going on?

[Natalya1905]

It happens, so it could be a good idea to check our messages and orders a couple times a day manually in a browser. Seller App can be glitchy, and some sellers don't get email notifications. It only takes a minute.

[ZehOriginalArt]

@Natalya1905  Yes, we need to check. I only use a browser for my shop and did not get any notification in my email about the customer's reply - the one that went to spam. One more thing we have to do...

[ReImagineBrewing]

This has been happening for months. I've been told that unless something is happening to tons of sellers, Etsy won't fix an issue. For instance, for over 2 years I've had orders cut off with only one word in the personalization. I've learned to double check with customers if I see this. Why? Because Etsy staff told me this isn't wide spread and they aren't doing anything to fix the issue. What else do I do? I ask each customer that this happens to to reach out to Etsy and report the issue telling them customers tend to get listened to more than sellers. As sellers, we've done everything we can do to get this fixed.

Any issue impacting customers, I always ask them to report the issue to Etsy and request something for their inconvenience. 

[OneEyeCatStudio]

I can mark a conversation Not Spam over and over and over and it will still go to Spam.

[ZehOriginalArt]

Oh wow, that's crazy. This is the first time it has happened to me. I thought maybe I was lucky, but no longer. Her subsequent replies are going to my inbox, though, so far.

[VogueVixens]

Meanwhile Etsy sends me "legitamite" messages about how I could sync Square which I consider to be very spammy.

[VioGemini]

Thisn happened to me too. We had several exchanges and then her messages disappeared, I found the in Spam, when I never marked them as such. 

[ZehOriginalArt]

@VioGemini

I really don't understand the fact that an ongoing conversation will suddenly end up in spam. My customer's subsequent messages all came to my inbox after marking Not Spam, however, one of the messages had neither an email notice sent to me nor was there a dot by messages to alert me that she had replied. I found that message almost be accident. So it seems we have to constantly check messages and spam folder as well.

[NancyQstudio]

I now check my spam box regularly.  Errors like this have become very common on Etsy and tedious to manage.