Just trying to add a couple photos to a listing and it’s not saving

Has anyone else run into this issue today?

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
5 Replies
TBQSC
Community Maker

Re: Just trying to add a couple photos to a listing and it’s not saving

Have you tried using a different browser?

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Just trying to add a couple photos to a listing and it’s not saving

Yes same problem here. On cropping you save looks perfect then publish live you few on site and yuk nothing has saved. Been going on 2 weeks now but now can't get passed 1st page core details button jumping,bug in system . No browser issue . Hopefully they will fix this soon as so many sellers are unable to list at the moment. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
TBQSC
Community Maker

Re: Just trying to add a couple photos to a listing and it’s not saving

@Teresasvintageempori -- if you use a different browser (not Chrome), you can successfully list and make any edits necessary without any Etsy glitches happening.  Many sellers have had luck with Edge, Safari, Firefox, and Duck Duck Go!

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Just trying to add a couple photos to a listing and it’s not saving

Are you getting the red box with the error text when you try to publish changes? I'm still getting that on many listings I desperately want to update. After a couple weeks of emails back and forth, trying all the things Etsy told me to try, I was finally told it's on Etsy's end and they're working on it. Now it has been almost three weeks since that message, and I still can't edit and save many of my existing listings, so frustrating. It has been going on since before the old listing form was sunsetted, but at least then I could switch to the old form when the new one wouldn't work. Doesn't matter what browser I use. Doesn't matter if I'm editing a title or description, adding photos, changing tags, or uploading a new ZIP file (for digital downloads), etc. We really need this fixed ASAP.

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: Just trying to add a couple photos to a listing and it’s not saving

This glitch has been fixed as of last night. I tested it with 2 listings and it is all working perfectly. Core details if fixed and thankfully cropping photos is working fine now. Thank you.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.