Just lost a sale due to Etsy's messaging system

[#1]

A customer messaged me for the first time tonight asking if I could deliver within a certain date. I replied immediately and said of course and that 1st class upgrades were also available.

After 2-3hrs I never heard back or received an order. So I messaged them back to check they got my initial reply. They replied that they just received both messages now and since they didn't hear back from me before, they went ahead and ordered elsewhere.

I'll be reporting this to Etsy, but just posting this here so others know.

Thanks Etsy!

[NeilBarrPhotography]

That’s not what happened. 

[howtobooksandmore]

You can expect anything you want based on the fees you pay.  But you won't get it.  Etsy doesn't consider your one email snafu to be a critical problem or any problem at all.  Especially if there is any chance that this is a problem with an email system external to Etsy.  It may suck but that is the way it is.