Items not available due to regional restriction (but it's should be available)

[#1]

Hello, 

I've an issue with most of my items that are 'not available in your region' when someone try to open the listing. My shop Okame Gallery is based in France and this happen for people in France and in the USA and many others countries... I curently​ unable to sell anything to anyone! 

I've been in contact with Etsy help and all I get is a generic answer about VAT law in France for order over 150 euro from shop outside Europe.. This is not the reason why my items doesn't show as in my case my shop is inside Europe and the items doesn't show even if they are less than 150 euro...

I'm desperate as I've been talking with more than 10 persons from Etsy and all I get is the same answer over and over...

I'm about to close my shop if I can't find a solution...​But in sad, I've been running or since few years and get a lot of amazing reviews ☺️

Anyone here can help me 🧐

[TheCrownArts]

I just had a customer tell me they are getting this message about regional restrictions. I sell worldwide. I am in the U.S. and customer is in the U.K.

[irenau]

I've been having the same problem with many shops for the last couple of weeks, and with items that cost less than 10 euros. I can no longer buy findings from my regular supppiers I'm in France

[BagmakerSupply]

@irenau: As we understand it, the French limitation is based on the total order size of EUR 150 or more (for delivery to France from a Non-EU location), rather than the cost of individual items.

Not sure if the EUR 150 includes shipping and / or VAT.

[CraftyCornishMaids]

the 150 is not item price, it is order value

[irenau]

My cart is empty. I can't even add a low-priced item there because I can't open it.