Items disappeared and Ads say holiday mode

[BeadSupplyUSA]

Hello
I noticed that my items have completely vanished from etsy searches as well as when i go to visit ads page it says either my shop is inactive or holiday mode but none of those both is the case.

Please let me know whats going on and resolve this asap. Neither have i received any email from etsy support about this.

[Rubycrazycrystals]

I can see your items and your shop seems to be open so not sure why you would think that 

[BeadSupplyUSA]

Im not just thinking that. They disappeared in search pages as well as my ads page literally says either my shop is inactive or in vacation mode.

[CryzalisMasksUK]

Your shop no longer seems to be indexed. You will have to contact Etsy to inform them of this.

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beadsupplyusa

[BeadSupplyUSA]

Tried the chat option seems to be agents too busy. I did send an email cuz i lost all sales for last 24 hours

[CryzalisMasksUK]

Can you request a call back?

[BeadSupplyUSA]

Yes and neither do i see a button for reqest callback. Only chat option is active which says agents busy so i submitted a ticket but they usually reply tickets in 3-4 days. 

[CryzalisMasksUK]

Try going through the help section, click on the account and access options, setting up new shop - I have found that this still gives the call back option (but opening times in the UK are not for another 45 minutes yet, maybe different in the US)