I have just had a chat with a representative. Don't ask me how this happened, because a chat box just appeared when I was going through an order that I had an issue with - anyway, he assured me that this "test" with the description of our products being moved was "only visible" to the sellers, not the customers and that I was "selected" to take part in the test. I wasn't informed of this. My description just disappeared leaving me to believe my customers had to search for it elsewhere. I expressed my negative opinions and he said he would "pass them on". I hope so. I told him it was a bad idea, bad for sellers and customers. Fingers crossed that my comments to him in the chat, and here in the forums, and all of the comments from the rest of you who are experiencing this "test" will have an impact and that our shops' descriptions will be returned to where they belong. At least I was happy to have direct contact with a real person at Etsy. I love having a shop here. It has meant so much to me in my retirement to add income and to continue to be able to express myself creatively after a long career in art licensing. I couldn't just "retire", needed to continue creating, and Etsy has given me that opportunity. Hopefully, we'll get back to "normal" here soon. I at least feel reassured that my customers ARE seeing my full descriptions where they are supposed to be - clearly visible.
