BPLachDesign
Inspiration Seeker

Issues with the verification Prozess of my ID

I am trying to get my person verified.

As a freelancer I and business is full registered. Since 2 months I trying to proceed it and I get at a point of disappointment. I tried to talk to the support and getting every answer I wanted to hear: from you already able to sell to you got to do this and that with multiple answers what I got to do. One time the agent tells upload your ID, the other said the front and back page is needed, next says do a selfie and one said put all we could need in a PDF after weeks of waiting ( Everytime two weeks minimum) nothing happens and my shop is still not opened. 

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PrimFun
Community Maker

Re: Issues with the verification Prozess of my ID

Identity Verification with Persona on Etsy – Etsy Help

It can take a few days or a few weeks.  It all depends on the work Etsy must do for verification.

Frankly I am not fond of chat if that is what you have been using.  The answers from them as you see are not consistent. 

I would use the support button at the bottom of the article.  The first reply will be generic.  Just reply back that you still need help.

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BPLachDesign
Inspiration Seeker

Betreff: Issues with the verification Prozess of my ID

I still need help to open my shop.

 

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Re: Issues with the verification Prozess of my ID

Have you listed any items yet?  Your shop appears to be live but it says you have no items listed at this time. 

Try uploading a listing to activate your shop. 

 

 

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BPLachDesign
Inspiration Seeker

Betreff: Issues with the verification Prozess of my ID

My id is still not verified why should I put time to make things online if i am not able to sale it...

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PrimFun
Community Maker

Betreff: Issues with the verification Prozess of my ID

@BPLachDesign   Did you receive an email back saying that they could not verify your ID?  Identity Verification with Persona on Etsy – Etsy Help  Did you have to upload a selfie?  

Did you reply back to any email you received from Etsy saying that you still need help?  If you have no email, send one and ask for help.  You will receive a generic reply back.  That's normal.  Just reply back that you still need help.

Does the form of your name match your ID?  Match any bank account information you have entered?

What I see now is an open shop without items listed.  Have you tried to list?  Are you seeing a banner across the shop payment account?  

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BPLachDesign
Inspiration Seeker

Betreff: Issues with the verification Prozess of my ID

I never got a reply mail from etsy about my verification process.

My ID is matching with my bank acount, but my middle name is on the first name sitting as a family tradition, some times I have problems with it... "Bernhard" Philipp Lach. 

Yeah the shop seams open but the customer gets a message that I am in vacation modus if he or she buys. That stands on the payment information in my shop manager. It allso says that the verification isn't solved, until that happens I will be in vacation modus....

 

 

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BaggieAggie
Conversation Maker

Betreff: Issues with the verification Prozess of my ID

"My ID is matching with my bank acount, but my middle name is on the first name sitting as a family tradition, some times I have problems with it... "Bernhard" Philipp Lach. "

There's your problem. The names registered on your Etsy account and bank account must be absolutely identical. There can be no differences at all. Change your Etsy account name (not your shop name if different) to match the one on your bank account, and you should be good to go.

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Amaradorn
Community Maker

Re: Issues with the verification Prozess of my ID

I'm not seeing the usual vacation mode banner on your shop: https://www.etsy.com/de/shop/BPLachDesign

Your shop looks good to proceed.

Try publishing a listing (or activate one if it's inactive). No one can buy if you don't have any listings active. It's also possible that you were contacted by a scammer.

ID verification is usually done after the first sale (unless study changed it)

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BPLachDesign
Inspiration Seeker

Betreff: Issues with the verification Prozess of my ID

Like I told there is in my shop manager a yellow banner that tolds me as long my ID is not verified my shop is in vacation modus.

At the begining I had allready a listing with products and had two times a selling, after the email that I sold something it was lost again and you couldn't look anywhere for it. The order was deleted... I am trying now for a longer time to get my shop and my ID verified and the support never helped me at all.

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BPLachDesign
Inspiration Seeker

Betreff: Issues with the verification Prozess of my ID

It worked thank you all very much

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