@RosieArtGallery: Which CSV file did you look at - the current period (for July star) or the previous period (for June star)? It should not make any difference if you dashboard is currently showing an alleged order shipped without tracking, but who knows. This issue seems to usually come up when a seller has made a 'custom listing' because there seems to be no way to mark them as digital.
"... they answered with some canned response." Often the first response you get from customer support is an automated reply meant to weed out the people who contact support over common issues that can be easily solved. Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so appears to close the one you already opened and puts the new one on the bottom of the pile).
